Refund policy

RETURN & REFUND POLICY

At Peer Skin, customer satisfaction is important to us. Due to the nature of skincare and cosmetic products, certain conditions apply to returns and refunds.

Returns  
For hygiene and safety reasons, opened or used products cannot be returned unless the item arrived damaged or incorrect.

Unused and unopened products may be eligible for return within 14 days of delivery. Items must be returned in their original packaging and condition.

Non-Returnable Items  
- Opened or used skincare and cosmetic products  
- Gift cards  
- Promotional or clearance items  
- Products damaged through misuse or improper storage

Damaged or Incorrect Orders  
If your order arrives damaged, defective, or incorrect, please contact peerskinconnect@gmail.com within 7 days of delivery with your order number and photos of the issue so we can assist you promptly.

Refunds  
Approved refunds will be processed back to the original payment method. Processing times may vary depending on your financial institution.

Shipping costs are non-refundable unless the return is due to an error made by Peer Skin.

Return Shipping  
Customers are responsible for return shipping costs unless the item received was incorrect or damaged upon arrival.

Order Cancellations  
Orders may only be canceled before they have been processed or shipped.

Contact  
For return or refund assistance, contact:  
peerskinconnect@gmail.com